Our Agents

Desk Agent End-to-end order desk automation
Voice Agent Takes the call. Closes the order.
Predict Agent Cart prediction & AOV lift
Chat Agent Text & chat ordering

Ordana Voice

Take phone orders without picking up the phone.

Ordana Voice is the only AI voice agent that owns a wholesale order start to finish — answering the call, understanding the order in real time, resolving exceptions, and closing directly into your ERP. No hold music, no rep on the line, no missed sales. 24/7.

Call in progress

1:47
Caller — Hudson Fine Wine & Spirits
Hi, I need to reorder — 5 cases Modelo Especial 24-bottle, 3 cases Heineken 24-bottle, and 2 cases Blue Moon 24-bottle.

Voice Agent
Got it — 5 cases Modelo, 3 Heineken, 2 Blue Moon 24-bottle. Blue Moon is on allocation this week, limit 1 case. Would you like to fill the second case with Blue Moon 6-packs?

Caller — Hudson Fine Wine & Spirits
Yes, I'll take 4 six-packs instead.

Voice Agent
Confirmed — 5 Modelo, 3 Heineken, 1 Blue Moon 24-bottle, 4 Blue Moon 6-packs. Delivery Thursday. Confirmation on its way.

Order confirmed

ERP: syncing
0
Missed calls — ever
24/7
Always on — no overtime, no staffing gaps
100%
Calls answered instantly, no hold queue
Real-time
Orders pushed to ERP on the call

Natural Conversations. Accurate Orders.

Trained on real calls — not clean catalog data.

Ordana Voice is built on billions of dollars in real-world order data — including actual phone calls, voicemails, and distributor transactions. It understands how your customers actually order, with all their shorthand, accents, and quirks. Not what a clean PO looks like.

Agent coordination

Voice Agent works both standalone — answering inbound calls from retailers placing orders — and in coordination with Desk Agent, handling outbound calls when a written-channel exception needs a voice to resolve it. Each agent delegates to the one best suited for the moment.

Advantages

• Built from actual calls & voicemails — not synthetic data Trained on real B2B phone orders from distributors across industries.
• Understands messy, unstructured inputs like a human Handles shorthand, nicknames, incomplete product references, and regional speech.
• Learns customer behavior and improves over time Gets smarter with every interaction — adapts to each customer's specific patterns.

Never wait on hold again

Ordana Voice answers every call instantly — no hold music, no transfers, no callbacks. Every retailer gets immediate attention, every time they call.

Real-time order processing

Spoken orders are converted to structured data and pushed directly into your ERP or POS the moment the call ends. No delays, no re-keying, no downstream errors.

Actionable insights dashboard

Visualize real-time call volume, customer patterns, and product demand. Catch anomalies early and spot upsell opportunities — all from one place.

The Business Case

The benefits of replacing your phone order desk with an AI agent

• 💰 Lower overhead costs Ordana Voice eliminates the need for dedicated phone order staff, desk space, and equipment — cutting labor and infrastructure costs without touching customer service quality.
• 🕐 Always on, always ready Your customers never have to call back during business hours. Ordana Voice is available 24/7/365 — capturing every order, even after hours, on weekends, and during holidays.
• 🔄 Higher loyalty & revenue Faster, frictionless ordering keeps customers coming back. Personalized interactions built from order history boost average order value and strengthen long-term loyalty to your brand.

Ordana Voice

Hear Voice Agent take a live order

We'll demo Voice Agent on a live call during your session — you'll hear exactly how it handles your catalog, exceptions, and customer patterns.